Delivery and Returns

Delivery

We offer free delivery across most of the island of Ireland.

However, certain remote or difficult-to-access areas may incur a €39 delivery surcharge. This will be clearly indicated at checkout where applicable.

For almost all products, delivery is completed within 2–5 weeks, depending on the geographic location of both the supplier and the customer.

• Irish-based suppliers: typically 2–3 weeks
  
• Non-Irish suppliers: typically 2–5 weeks
  

Delivery times are dependent on supplier stock availability. While every effort is made to meet these timeframes, delays can occasionally occur. In such cases, we will inform you as soon as possible. Homeline Furniture will not be held responsible for delays outside of our control.

Deliveries to offshore islands, remote mountainous regions, or areas requiring delivery to the nearest large town may take longer. Assembly services may not be available in these locations.

If your property has restricted access (e.g. narrow doorways, multiple or difficult staircases, or limited entry points), you must inform us in the special instructions section at checkout. Failure to do so may result in failed delivery or additional charges.

Once your order arrives at our warehouse, we will contact you to arrange an approximate delivery date (Monday to Friday, during business hours). You will receive a follow-up call 1–2 days before delivery with a confirmed time slot. It is the customer’s responsibility to ensure availability — missed communications may result in delivery delays.

While we will try to accommodate specific delivery dates or times, this may not always be possible and may incur additional charges.

If the delivery address differs from the billing address, all conditions outlined above still apply. Please ensure any relevant details are included at checkout.

If a delivery is scheduled and no one is available to accept it, a second delivery attempt may incur additional charges.

Deliveries require a signature upon receipt unless otherwise agreed in advance. The one-year customer guarantee begins from the date of delivery.

Returns

Returning a product:

If you have changed your mind about a purchase, you have 14 days from the day you received your product(s) to advise us that you want to return your purchase.  You can contact us by calling our team on 0818 333 757 or by emailing us at info@homelinefurniture.ie. 

T&C’s:

To receive a full refund for your order, the item must be in a resaleable, “as new” condition and be in the original, undamaged packaging.  It is your responsibility to return the item to our warehouse in Clonmel, Co. Tipperary.  If unable to return your product(s) we will arrange collection during business hours (Monday to Saturday) if requested – in these circumstances, a charge of €49.00 will apply to cover the cost of collecting and returning the items.  Any item(s) out of packaging will incur a minimum 25% restocking fee.  We will not reimburse any costs accrued using alternative return methods other than the options provided to you.  Refunds will be processed to the original payment method used at time of purchase, usually within 10 days of the item(s) return to our warehouse for inspection.

Returns of Damaged or Defective Item(s):

In the unlikely event that you receive an order that is damaged or defective, please contact us within 3 days of receiving your order.  You can call our team at 0818 333 757 or contact us by email at info@homelinefurniture.ie. Please include your name, order number, phone number and photos of the damaged item.  We will arrange to have the item repaired on-site if possible or collect the damaged item for inspection by the supplier.  A refund will be made to the payment method used during your original transaction if you do not wish to receive a replacement. 

If you would like to replace the damaged item, this will be issued to you as soon possible after receipt of the damaged item.  If the item originally ordered is not available, we will offer a similarly priced alternative.

My item does not fit

Dimensions of all our products are listed on each product page.  It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final location (doorways, stairways, etc.).  If the item does not fit and you wish to return it, you must let us know within your 14 day cooling-off period. It must not have been used and must be in perfect resaleable condition.  Mattresses which have been ordered incorrectly or in the wrong size can only be returned for refund if they are in original packaging and have not been slept on.  Please see the T&C’s in our Returns Policy for futher information.

Returns Exclusions:

We are unable to offer a return on made to order item(s), floor models or display models.  For hygiene reasons mattresses which have been removed from their original packaging may not be returned unless they are faulty.