Delivery, Returns & Right of Withdrawal Policy

Delivery

We offer free delivery across most of the island of Ireland.

Certain remote or difficult-to-access areas may incur a €39 delivery surcharge. Where applicable, this will be clearly displayed before checkout.

Most products are delivered within 2–5 weeks, depending on supplier location, stock availability and delivery destination.

Typical lead times:

Irish suppliers: approximately 2–3 weeks
International suppliers: approximately 2–5 weeks

Delivery estimates are provided in good faith but are not guaranteed. Delays may occur due to supplier availability, transport issues, weather conditions or other circumstances beyond our control. Where possible, we will keep you informed of any significant delays.

Deliveries to offshore islands, remote areas or locations requiring delivery to a nearby town may take longer and assembly services may not be available in all locations.

Customers must advise us of any delivery restrictions before delivery, including:

Narrow doorways
Tight hallways
Multiple staircases
Restricted access points
Any other circumstance that may affect delivery

Failure to provide accurate information may result in additional delivery charges or failed delivery attempts.

Once your order arrives at our warehouse, our team will contact you to arrange delivery. A further confirmation call is normally made 1–2 working days before delivery.

If a scheduled delivery cannot be completed because no one is available to accept the goods, additional delivery charges may apply.

All deliveries require a signature unless otherwise agreed in writing.

Cancellations Before Delivery

Customers may request cancellation of an order before it has been dispatched or fulfilled.

If you have a Homeline Furniture customer account, you can submit your cancellation request through your account:

https://account.homelinefurniture.ie

If you placed your order as a guest, or are unable to access your customer account, you may instead email info@homelinefurniture.ie quoting your order number, name and contact details.

Once received, your request will be reviewed by our Customer Service team and we will notify you of the outcome as soon as possible.

Orders for made-to-order, bespoke, customised or specially sourced products may not be eligible for cancellation once production or supplier processing has commenced.

Where a cancellation is accepted, any refund due will be issued to the original payment method used for purchase.

Returns & Right of Withdrawal

If you change your mind about your purchase, you may exercise your statutory Right of Withdrawal within 14 days of receiving your goods, subject to the exclusions set out below.

How to Submit Your Request

If you have a Homeline Furniture customer account, you can submit your withdrawal or return request through your account:

https://account.homelinefurniture.ie

If you placed your order as a guest, or are unable to access your account, you may instead submit your withdrawal request by emailing:

info@homelinefurniture.ie

Please include:

Your full name
Order number
Contact telephone number
A clear statement that you wish to withdraw from your purchase

Once your request has been received, we will acknowledge it and provide instructions for returning your goods.

Conditions for Refund

To qualify for a refund, returned goods must:

Be returned within the applicable withdrawal period.
Include all original fittings, accessories and components.
Be complete.
Be returned in a condition suitable for resale.

Returning Goods

Customers are responsible for arranging and paying for the return of unwanted goods to our warehouse in Clonmel, Co. Tipperary.

If you are unable to return the goods yourself, Homeline Furniture may, at its discretion, arrange collection.

A collection charge of €49 applies to this service.

Collection charges are non-refundable and will be deducted from any refund due.

We do not reimburse return costs arranged independently unless agreed with us in advance.

Condition of Returned Goods

Customers are entitled to inspect goods in the same manner as they would in a retail showroom.

If returned goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality, Homeline Furniture reserves the right to reduce any refund to reflect any resulting loss in value.

Examples include:

Furniture that has been assembled.
Missing, damaged or heavily marked packaging.
Missing fittings, accessories or components.
Scratches, dents, stains or other signs of use.
Goods that are no longer suitable for resale as new.

Any reduction in refund will be assessed individually following inspection of the returned goods.

Mattresses & Hygiene Products

For hygiene reasons, mattresses that have been removed from their original sealed packaging, used, slept on, stained or otherwise compromised cannot be returned unless they are faulty.

Mattresses returned under the Right of Withdrawal must remain unopened, unused and in their original sealed packaging.

Customers are responsible for ensuring they order the correct mattress size before purchase.

Made-to-Order & Excluded Products

Unless faulty or otherwise required by law, the following products cannot be cancelled or returned under the Right of Withdrawal:

Made-to-order products.
Bespoke or customised products.
Products manufactured or modified to your specification.
Special-order products sourced specifically for an individual customer.
Floor models.
Display models.
Products clearly identified as non-returnable before purchase.

Nothing in this policy affects your statutory rights relating to faulty or misdescribed goods.

Damaged, Faulty or Incorrect Goods

Please inspect your order as soon as reasonably possible after delivery.

If any item arrives damaged, defective, incomplete or incorrect, please notify us as soon as possible, and preferably within 3 days of delivery.

Please contact:

Email: info@homelinefurniture.ie

Please include:

Your name
Order number
Contact telephone number
Photographs clearly showing the issue

Where appropriate, we may:

Arrange a repair.
Supply replacement parts.
Replace the item.
Offer a refund.

Each case will be assessed individually.

Refunds

Approved refunds will be issued to the original payment method used for purchase.

Refunds are normally processed within 10 working days of receiving and inspecting the returned goods, or where applicable, after satisfactory evidence that the goods have been returned.

Any collection charges or lawful deductions for loss in value will be explained before your refund is finalised.

Need Help?

If you need assistance with deliveries, cancellations, returns, exercising your Right of Withdrawal or accessing your customer account, please contact us.

Homeline Furniture

Phone: 0818 333 757