CHRISTMAS DELIVERY - Although we aim to deliver all orders in the listed time frames, some suppliers have cut offs for Christmas periods. If your order is needed before Christmas, please call our team to confirm. 

FAQs

Who are we?

We are a family run 100% Irish owned business that has been trading in furniture for over forty years.

 

Where are we based?

We are based in Davis Road, Clonmel, County Tipperary, Republic of Ireland.

 

How do you contact us?

Email to [email protected] is our preferred method of communication; however we can also be contacted on 0818 333 757.

 

Is there a charge for delivery?

No, all deliveries are currently free on the island of Ireland.

 

Where do we deliver to?

We deliver everywhere on the island of Ireland (including Northern Ireland). Deliveries are handled directly by us; however some small items are delivered by courier companies. For offshore islands and remote mountainous areas we may deliver to the nearest town or port and we generally cannot assemble items delivered to these areas.

Are our items difficult to assemble?

Most items need no assembly or only light one person assembly which requires minimal manual dexterity, little strength or specialist tools. However, some larger pieces may possibly require two-person assembly, a considerable amount of time and a moderate level of dexterity - such items are labelled on our website as requiring considerable self-assembly.  In all instances full instructions, fittings etc. will be included with each item. If you require assembly, this can be arranged however there is an assembly fee applicable; please contact us for further information.

 

Do we assemble sold items?

Yes, we do but at a small charge for most items. Some large items of furniture may incur a significant charge due to the complexity of their assembly.

 

Can you deliver to any type of dwelling?

Yes, we will strive to complete a sale regardless of impediments but if the delivery address has difficult to access entrances or passages, many stairs, non-standard doors or stairways, the onus is on the customer to inform us of these conditions in the special instructions section of the checkout page. Failure to do so may result in an unsuccessful delivery or delivery charges.

 

What days do we deliver?

Generally, Monday to Friday nationwide.

 

Do we deliver outside of these times?

We will strive to accommodate deliveries outside of these times if absolutely necessary, but it may not always be possible to do so and these deliveries may also incur a charge.

 

What happens if I or my proxy misses the delivery?

Contact us to arrange a new delivery time. N.B. the onus is on you to ensure phone calls/emails are answered and there is somebody to accept delivery. Re-delivery may incur delivery charges. If you accept a delivery date/time, but subsequently you cannot be there, please contact us without delay.

 

Are our lead times strictly accurate?

Generally yes, assuming we or our suppliers have your ordered item in stock. Deliveries at holiday times i.e. Christmas & August may be somewhat slower.  Please be aware that if you are ordering for a pre-Christmas delivery, many of our suppliers have Christmas cut off times, so please order as early as possible.

Due to the large volume of furniture sold and the complex logistics of ordering, transporting & delivering these items, occasionally delays can occur, Homeline Furniture apologises for any delay and strives at all times to ensure lead times & delivery dates are adhered to. Many frequently sold items on our website are held in stock in our warehouse and often these are delivered significantly earlier than the stated delivery time frame. 

 

What happens if my item is out of stock or unavailable?

Please understand that there are ongoing supply chain issues caused by Covid-related lockdowns in some Eastern countries, where many suppliers have manufacturing facilities. 

If the items you have ordered are affected by these delays or have been discontinued by the supplier, our Sales team will contact you within 48 hours to inform you of the delays or non-availability.  We will strive to offer a suitable alternative but if this is not possible or suitable, a full refund will be made.

 

Do you remove old furniture?

Yes, only as part of a new furniture sale but we do charge for this service.

 

Do you accept used furniture as full or part payment for new furniture?

Not at this time.

 

How can I order an item?

Online at www.homelinefurniture.ie or by phone (0818 333 757)

 

How can I pay for an order?

When using our website online by credit/debit card or PayPal.  If ordering by phone with our Sales team, we can also take payment by bank draft, personal cheque or bank transfer.  In all cases goods will not be dispatched until payment is received in full.

 

Can I purchase something on credit?

Yes, by using HUMM for purchases of €1,000-€15,000.

 

What is HUMM?

A finance company utilised by Homeline Furniture for online sales. Users of this service will have to undergo identity & credit checks to avail of HUMM finance. This process belongs to HUMM Finance Company and is NOT conducted by Homeline Furniture.  See links on our website or visit www.shophumm.com for more details.

 

Can I pay in instalments?

Yes, please contact [email protected] or call 0818 333 757 if you wish to avail of this service. In all instances goods will not be dispatched until they are paid for in full.

 

Can I view or return an item when purchased and still get a refund?

Yes, under certain conditions, see Delivery & Returns for a more detailed explanation.

 

Are my personal details secure with you?

We will never under any circumstances share your personal details with any third party without your explicit consent. Your details are encrypted and stored on a secure server. If purchasing by phone, your credit card details are never written down or stored by us. Rest assured your personal details are always secure with us.

 

Is it necessary to sign for a delivery?

No, in line with best practice regarding Covid transmission risks, we no longer require a signature upon delivery.

 

Do you offer a product guarantee?

Yes www.homelinefurniture.ie gives a no quibble one year guarantee on all items sold.  This guarantee will cease one year from the date of delivery.

 

What do I do if my order develops defects within its guarantee period?

Send us an email to [email protected] with close up images of the damage, together with your order details & your contact details and await further contact from us.

 

What type of defects do you guarantee against?

Manufacturing defects only, other defects – spillages, normal wear & tear or improper use etc. we do not guarantee.

 

Can we guarantee one batch of furniture will have the same colour/shade as another?

Unfortunately we cannot, as the manufacturing of items is beyond our control.

 

Will you price match other furniture sellers?

Most definitely yes, as long as they are bona fide online or retail furniture sellers based on the island of Ireland (including the north of Ireland). The item in question must in every respect match what we are selling.  It cannot be a sale, shop soiled or end of line item. Individual one-off items for sale, e.g. via eBay, DoneDeal or Facebook, are not considered bona fide sellers.

 

Can I view items before purchase?

Many of the items for sale on our website are on display in and can be viewed in our sister company’s showrooms located in Regal Centre, Davis Road, Clonmel, Co. Tipperary (next to Showgrounds Marks & Spencer centre). If you intend travelling to view an item please contact us first as we cannot guarantee the item in question will be available for viewing. 

 

Can I purchase items from you that are not on your website?

Yes, we deal with a large number of suppliers and it is simply not possible to list all of their items on our website. If you wish to purchase something not listed on our website please contact us with the item details and if at all possible we will arrange a sale.

 

Can I review my transaction?

Yes, we encourage all purchasing customers to do this.  Please use the link to TrustPilot on our website https://ie.trustpilot.com/review/www.homelinefurniture.ie

If you are happy with our service and your purchase we would greatly appreciate it if you could leave a positive review. However, if for any reason you are unhappy with your sale - before leaving a negative review, please do not hesitate to contact us and we will strive to correct any issues you may have.

 

What days are our offices open?

We are open 9am to 6pm Mon-Sat.  We are closed on Sundays and bank holidays.

 

Any queries not listed here can be answered by calling the Sales team office at 0818 333 757 or  emailing  [email protected]