Delivery and Returns
Delivery is currently free on the island of Ireland. For almost all products delivery is completed
within 2-5 weeks depending on the geographic location of both the supplier and the customer.
Delivery lead time for Irish based suppliers is 2-3 weeks; for Non-Irish suppliers it is usually 2-5
weeks. However delivery is entirely dependent on our suppliers having your order itself in stock.
While every effort will be made to keep within this delivery time frame it may not always be possible
to do so - in the event of a late delivery we will inform you ASAP. www.homelinefurniture.ie will not
be held responsible for delays outside of our control.
Whilst we generally offer free delivery to offshore islands and remote mountainous areas or nearest
large town, we cannot assemble items with these delivery addresses and delivery times may be
somewhat longer. If your dwelling is a non-standard one (for example with narrow non-standard
doors, multiple staircases, difficult to traverse staircases, numerous access floors) or in any way
difficult to access, you are requested to disclose this information to us in the special instructions of
the checkout page - failure to do so may result in non-delivery or incur delivery charges.
Once an ordered item arrives in our warehouse you will be contacted ASAP regarding an
approximate delivery date which will normally be between Monday to Friday during normal business
hours. You will also be contacted a day or two before the actual delivery and be given an accurate
delivery date and time. The onus is on you to make sure all phone calls/voice messages are
answered, failure to do so may result in non-delivery. If delivery outside of these hours or on a
specific day/time is required, we will strive to accommodate you but this may not be possible and
may incur extra delivery charges.
If the shipping address is different to the billing address, please pay due regard to statements in this
section - the same conditions will apply to this address. Please give any extra information in the
special instructions section of checkout page, otherwise we cannot guarantee a timely & successful
If delivery/assembly date is agreed and nobody is present at the stated delivery address to accept
delivery, then extra charges may be incurred for an agreed second delivery date/time.
Deliveries cannot be completed without a customer/proxy receipt signature unless this is specifically
pre-arranged and agreed.
Customer one year guarantee will commence from the date of signed delivery docket.
We have an unequivocal free returns policy should a customer decide a product is not suitable; full
refunds will be given for items returned unused and undamaged in original packaging. Partial
refunds may apply under differing circumstances.
www.homelinefurniture.ie gives an unequivocal no quibble one year guarantee (for manufacturing
defects only) on all items of furniture for sale on our website. This guarantee will commence at the
date of signed delivery.
If a furniture item develops a manufacturing related fault during its guarantee period, please email
photographs of the damaged item with your order details to [email protected] or phone
www.homelinefurniture.ie sales at 0818 333 757 for further instructions.